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AssistDesk

An AI support agent that knows your product

A customer support assistant trained on your documentation, tickets, and product data — resolving routine questions end to end and handing the rest to a human with full context.

68%
tier-one tickets deflected
<4s
median first response
24/7
coverage without staffing
A

What you get

Refuses to answer when confidence is low, rather than hallucinating
Connects to Zendesk, Intercom, and Freshdesk
Answers cite sources your agents can verify
Live in under a week from content upload

About AssistDesk

AssistDesk ingests your help centre, past tickets, and product database, then answers customer questions with citations back to the source. It resolves the repetitive tier-one volume automatically, and when it cannot answer confidently it escalates to a human with a summary of what the customer has already tried. Every answer is grounded in retrieved content, so it declines rather than inventing an answer it cannot support.

What people use it for

SaaS product support and troubleshooting
E-commerce order and returns questions
Internal IT and HR helpdesks
Onboarding assistance for new customers

Built with

PPython
LLangChain
Ppgvector
NNext.js
RRedis
CAClaude API

At a glance

Categoryai
StatusBeta
LaunchedFeb 2025
Plans3 tiers
Starting at$299

Integrations

ZendeskIntercomFreshdeskSlackNotion

See it on your data

Book a 30-minute walkthrough with the engineers who built AssistDesk.

Ready to try AssistDesk?

Start with a walkthrough on your own data. No commitment, and we'll tell you straight if it is not the right fit.

Free Consultation24h ResponseNo Commitment